1. Introduction

Mountain Supply LLC DBA Falcon Pest Control ("Falcon Pest Control," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information in connection with our website at myfalconpest.com and the pest control services we provide.

By using our website, submitting a contact form, or engaging our services, you agree to the practices described in this policy. This Privacy Policy is incorporated by reference into our Terms & Conditions.

2. Information We Collect

We collect information in three ways:

Information you give us directly. This includes information you submit when requesting a quote, booking a service, communicating with us, or becoming a customer:

  • Name
  • Email address
  • Phone number
  • Service address and property details
  • Description of your pest concern
  • Payment information (processed by our payment processor; we do not store full card numbers)
  • Communications you send us (text messages, emails, voicemails, portal messages)
  • Health, sensitivity, or accessibility disclosures relevant to service

Information we create during service. When we service your property, we generate records that include:

  • Service dates, technician notes, and treatment areas
  • Pesticide product names, EPA registration numbers, mix rates, and quantities applied (required by Utah Administrative Code R68-7)
  • Before/during/after photographs of treatment sites and pest evidence
  • Bait-station condition, take rate, and monitoring data

Information collected automatically. When you visit our website, we may automatically collect:

  • IP address and approximate geographic location
  • Browser type, device type, and operating system
  • Pages visited and time spent on the site
  • Referring URL and search terms
  • Cookie and analytics identifiers

3. How We Use Your Information

We use the information we collect to:

  • Respond to inquiries and quote requests
  • Schedule, perform, and document pest control services
  • Send service-related communications (appointment reminders, on-my-way alerts, billing notifications)
  • Process payments and maintain accounting records
  • Maintain regulatory and pesticide-application records as required by federal and Utah law
  • Operate, secure, and improve our website and customer portal
  • Measure marketing performance (including Google Ads conversions tied to phone taps and form submissions)
  • Comply with legal obligations and respond to lawful requests

We do not sell, rent, or trade your personal information.

4. SMS / Text Message Communications

If you provide your mobile number and opt in, we may send service-related SMS messages including appointment reminders, on-my-way alerts, pre-service surveys, service confirmations, and billing notifications. Message frequency varies (typically 2–4 messages per scheduled service, not to exceed 10 messages per month). Message and data rates may apply. Reply STOP to opt out or HELP for help.

Mobile information and consent will not be shared with third parties or affiliates for marketing or promotional purposes. Consent to receive SMS messages is not a condition of purchasing any goods or services. See our Terms & Conditions Section 7 for full details.

5. Photography and Service Documentation

As part of our standard service practice, we photograph treatment sites, bait stations, pest evidence, and related conditions before, during, and after every service visit. These images become part of your service file and may be used in our customer portal, internal training, quality assurance, regulatory recordkeeping, and limited marketing materials.

Photographs used for marketing do not identify you, your address, your name, or other identifying details unless we obtain your separate written consent. You may opt out of marketing use of photographs from your property at any time by contacting us in writing (see Section 11). See Terms & Conditions Section 14 for full details.

6. Third-Party Service Providers

We share information with the following categories of service providers strictly to operate our business:

  • Netlify — hosts our website and processes contact form submissions. Netlify Privacy Policy
  • HubSpot — customer relationship management and lead tracking. HubSpot Privacy Policy
  • Stripe — payment processing. We do not store your full card details. Stripe Privacy Policy
  • Google — analytics and advertising measurement (Google Analytics 4, Google Ads conversion tracking). Google Privacy Policy
  • Field service software / customer portal vendor — service scheduling, technician routing, and the customer portal where you view your service history and photos.

We work only with service providers that commit to appropriate data security and confidentiality standards.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies for analytics, advertising measurement, and basic site functionality. You can disable cookies through your browser settings, but some site features may not work properly without them. We do not use cookies to build advertising profiles outside our own measurement.

8. Data Retention

We retain personal information for as long as needed to provide services, comply with legal and regulatory obligations (including the two-year minimum retention of pesticide application records required by Utah Administrative Code R68-7-16), resolve disputes, and enforce our agreements. When information is no longer required, we delete or de-identify it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No internet transmission or storage system is 100% secure, however, and we cannot guarantee absolute security.

10. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.

11. Your Rights and Choices

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal retention obligations (e.g., pesticide records)
  • Opt out of marketing communications at any time
  • Opt out of marketing use of photographs taken at your property
  • Withdraw SMS consent by replying STOP

To exercise any of these rights, contact us using the information in Section 13. We will respond to verifiable requests within a reasonable timeframe.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Material changes will be highlighted at the top of the page for a reasonable period after they take effect.

13. Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, contact us at:

Falcon Pest Control | Mountain Supply LLC DBA Falcon Pest Control
Licensed by the Utah Department of Agriculture and Food to provide pest control services throughout the State of Utah.