Your Pest Documentation Is Either Defense Or Evidence.
There Is No In-Between.
When a guest files a bed bug claim against your property, the case is decided not in trial — it's decided in the documentation file your hotel already has on the day the demand letter arrives. Most hotels don't have that file. Falcon builds it, signs it, and delivers it as part of every commercial pest control contract.
- Liability Shield Documentation Package — included at no extra charge with monthly service
- BCE-signed IPM Plan, Bed Bug Protocol, staff training records, and incident templates
- Every visit document engineered to be admissible if it ever needs to be
- Designed by Trent Frazer, BCE #B3413 — Utah's only independent Board Certified Entomologist
- Free 30-minute Liability Exposure Audit — BCE-signed report, no obligation
What A Pest Claim Actually Costs Your Property
These aren't worst-case scenarios. They're industry-standard outcomes on claims that play out every day at properties without defensible documentation.
Falcon's monthly pest service is rounding error against any of those numbers. The Liability Shield makes that math undeniable to your ownership group, your insurance carrier, and your franchise brand.
Get the Free Liability Audit →What Your Hotel Receives When You Contract Falcon
Included at no additional charge with monthly pest service. Industry pricing for this package, built standalone by a consulting BCE, runs $3,500–$8,500 — before any ongoing reporting.
Property-Specific Liability Exposure Assessment
8–15 page BCE-signed document identifying your hotel's dominant liability drivers, estimated defense exposure ranges, and documentation gaps. Attaches directly to your insurance submission file.
Written IPM Plan — Hotel Specific
A 10–20 page BCE-designed Integrated Pest Management plan covering inspection cadence, target pests, treatment hierarchy, monitoring device map, and annual review cycle. Franchise QA-ready.
Bed Bug Protocol with K-9 Verification Language
A dedicated bed bug protocol including room clearance criteria, encasement program, K-9 verification protocol, and escalation pathway. This is the document that defeats plaintiff's motion in limine.
Staff Training Curriculum & Sign-Off Records
Housekeeping-specific pest identification and reporting training, with annual sign-off sheets. The sign-off sheet defeats cross-examination: "Was your staff trained? Show me the records."
Guest Complaint Response Templates
Pre-built, legally-informed response templates for guest pest complaints — written to document your response without creating admissions. Ready to use the day a complaint arrives.
Insurance & Compliance File
Falcon's COI, applicator license, BCE certificate, W-9, and capability statement — the complete vendor compliance package your insurance carrier and franchise brand require on file.
Ongoing Documentation
After every visit: BCE-reviewed service ticket, pest activity by zone, products used, photographs. Monthly trend summary. Quarterly BCE-signed report. Annual IPM review. If a claim materializes, Falcon assembles your complete defense file within 5 business days.
The Credential No Utah Competitor Can Match
Trent Frazer, BCE #B3413 is one of fewer than 500 Board Certified Entomologists worldwide — and Utah's only independent BCE running a pest control operation. When your franchise QA auditor, insurance carrier, or defense counsel asks who designed your pest program, there is one name in Utah that changes the conversation.
Common Questions
What exactly is the free Liability Exposure Audit?
A free 30-minute on-site assessment at one of your properties. Trent reviews your current pest program, identifies documentation gaps, estimates your liability exposure if a claim hits today, and delivers a written BCE-signed report. No contract required, no upsell pressure. The report is yours to keep and use.
How much does the Liability Shield Documentation Package cost?
Nothing extra. It's included with Falcon's monthly pest service contract. A consulting BCE would charge $3,500–$8,500 to build the package standalone, plus $400–$600/hour for any legal review. Falcon includes it because the pest service contract is what funds the operation.
We already have a pest control vendor. Why switch?
Ask your current vendor to show you their BCE credential and the IPM plan they wrote specifically for your property. If they can't, your documentation file is not defensible. No Utah competitor can deliver a BCE-signed Liability Shield Package because no competitor has a BCE on staff.
Do you serve multi-property hotel portfolios?
Yes. The Liability Shield Package is especially compelling at the portfolio level — one BCE-signed documentation system across all your Utah properties, with a single contact for compliance questions, inspection support, and incident response. Contact us to discuss portfolio pricing.